Privacy policy

Return & Refund Policy

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 calendar days after receiving your order to request a return.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Include all original tags, accessories, and packaging.

  • Be accompanied by proof of purchase (order confirmation or receipt).

To initiate a return, please contact us at gymless.studio@gmail.com. Once your request has been reviewed and approved, we will provide you with detailed return instructions, including the return shipping address.

Please note that returns sent without prior authorization will not be accepted.

Return Shipping

Unless the return is due to a defective, damaged, or incorrectly shipped item, customers are responsible for the cost of return shipping.

We strongly recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery at gymless.studio@gmail.com and include photos of the issue whenever possible.

We will evaluate the claim and, if approved, provide a replacement, refund, or another appropriate resolution at no additional cost.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products.

  • Gift cards.

  • Final sale or clearance items (where permitted by applicable law).

  • Perishable goods.

  • Personal care or hygiene products that have been opened or used.

  • Hazardous materials, flammable liquids, or gases.

If you are unsure whether your item is eligible for return, please contact us before submitting your request.

Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or product, please request a return (if eligible). Once your return has been approved, you may place a new order.

European Union – 14-Day Right of Withdrawal

For orders delivered within the European Union, consumers have the legal right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason, in accordance with applicable consumer protection laws.

Returned items must be in their original condition, including all packaging, tags, and accessories, except where handling was necessary to establish the nature, characteristics, and functioning of the goods, as permitted by law.

This statutory right does not apply to products that are exempt under applicable EU legislation, including personalized goods and sealed hygiene products once opened.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are non-refundable unless the return results from our error or from a defective or incorrect item.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at gymless.studio@gmail.com.

Contact

For any questions regarding returns or refunds, please contact us at:

Email: gymless.studio@gmail.com